Refund policy

Refund & Returns Policy

We hope you love your order from Sabr Collections. If you have any issues with your order, please contact us and we'll be happy to help.

Returns

For non-personalised items, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be returned in its original condition and you must provide proof of purchase.

To request a return, please contact us at sabrcollections@hotmail.com before sending your item back.

Personalised & Custom-Made Items

Unfortunately, we cannot accept returns or cancellations for personalised or custom-made products due to a change of mind, as these items are made specifically for you.

This does not affect your rights if your item arrives damaged, faulty, defective or incorrect. If there is a problem with your order, please contact us and we will arrange an appropriate replacement or refund.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty or incorrect.

Please include your order number and photographs of the issue where possible so we can resolve the problem quickly.

Return Shipping

For eligible change-of-mind returns, the customer is responsible for the cost of returning the item.

If an item is damaged, faulty or incorrect, please contact us before returning it so we can advise you on the next steps.

Original delivery charges and return shipping costs may not be refundable for change-of-mind returns.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for your bank or card provider to process the refund after it has been issued.

Your Statutory Rights

Nothing in this policy affects your statutory rights.